Responsible Gaming

Gambling always carries the risk of financial loss. Safe betting starts by setting limits and keeping play under control. 1win provides tools that help you protect your budget and your time.

Core principles you can follow:

• Set a budget you can afford to lose. Never use funds for rent, bills, or essentials.
• Use deposit limits, loss limits, and wager limits before you start playing.
• Decide a time limit and schedule breaks. Use session reminders and reality checks.
• Do not chase losses. Stop when the limit is reached.
• Avoid credit or loans for gambling.
• Keep track of your activity. Review your account history and spending.
• Balance betting with other hobbies and social time.
• Read the responsible gaming policy and learn how each tool works.
• If gambling stops being fun, stop playing and consider a break.
• You must be 18 or older to have an account.

Problem gambling can develop gradually. Warning signs need attention because addiction is a serious condition that affects health, money, and relationships.

Key indicators to watch for:

• Thinking about betting most of the day or planning the next play.
• Increasing stakes to feel the same excitement.
• Chasing losses or trying to win back money quickly.
• Hiding gambling from family or colleagues, or lying about time and spend.
• Borrowing, selling items, or using credit to fund gambling.
• Missing work, studies, or social events due to playing.
• Feeling irritable, anxious, or low when not gambling.
• Gambling to escape stress, boredom, or personal problems.
• Spending more time or money than planned on a regular basis.
• Trying to cut down but not managing to do so.

You can take practical steps to regain control. 1win recommends the following actions to support responsible play and reduce harm.

Practical recommendations:

• Set strict deposit, loss, and wager limits in your account.
• Turn on reality checks and session reminders to manage time.
• Use a short time-out or cooling-off period to pause for at least 24 hours.
• Activate self-exclusion for a longer break if control is difficult.
• Unsubscribe from marketing and opt out of promotional offers.
• Remove saved payment methods and withdraw available balances to reduce risk.
• Install blocking software on devices to limit access to gambling sites and apps.
• Talk to someone you trust and share your plan to cut back.
• Seek professional support from the services listed below.
• Avoid triggers such as payday betting or late-night playing. Plan alternative activities.

Helpful support exists in India for gambling problems and related mental health concerns. You can speak to trained professionals for confidential guidance.

Main external help organizations in India:

• Tele-MANAS (Ministry of Health) – 24/7 mental health helpline: 14416 or 1-800-891-4416. telemanas.mohfw.gov.in
• NIMHANS Centre for Addiction Medicine, Bengaluru. nimhans.ac.in/centre-for-addiction-medicine/
• AIIMS National Drug Dependence Treatment Centre (NDDTC), New Delhi. nddtc.aiims.edu
• iCALL by TISS – confidential counseling: +91 9152987821. icallhelpline.org
• AASRA – 24/7 crisis support: +91 9820466726. aasra.info
• Gamblers Anonymous – peer support; search for local meetings. gamblersanonymous.org/ga/meetings

If you are in immediate danger or at risk of self-harm, call 112.

If you are struggling to maintain control, you can contact 1win support for account-level help. Our team can assist with limits, time-outs, or self-exclusion.

Ways to contact support in India:

• Live chat in the website and mobile app (24/7).
• Submit a request in the Help or Support section after login.
• Send an email using the contact form in your account.
• Request responsible gaming changes in Account settings under Responsible Gaming.