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1win Rules and Regulations in India

These terms set the legal rules for your registration, account, betting, and use of services in India. The terms apply to all users accessing the official website and the mobile application in India. You must read and accept these terms before placing any bet or using bonuses. Local laws may limit what is allowed, and you are responsible for compliance at your location.

General Terms

  • Agreement and scope
    • By creating an account, completing registration, or using the services, you accept these general terms and any sport or casino rules, bonus conditions, and policies referenced here.
    • Updates may occur to reflect legal, technical, or operational changes. The latest version takes effect upon posting. Continued use confirms acceptance.
  • Eligibility and local law
    • You confirm you are at least 18 years old or the higher age required by your state.
    • Access and bets are not allowed where online betting is prohibited, including Telangana, Andhra Pradesh, and any other state that bans such activity. You must not use the platform from a prohibited location.
    • Only one account per person, household, IP, and device. Accounts are for personal use and not on behalf of third parties.
  • Proper use and integrity
    • No misuse, automation, scraping, cheating, collusion, matched betting syndicates, or use of insider information about an event.
    • No attempts to bypass territorial restrictions, including VPNs or proxy services.
    • Bonus abuse is prohibited. This includes self-exclusion circumvention, multi‑accounting, or using bonuses to guarantee profit without risk.
  • Intellectual property and content protection
    • All site content, odds, lines, trade marks, software, and data feeds are protected and may be used only for personal, non-commercial purposes.
    • You must not copy, redistribute, or exploit content without written permission from the operator of 1win.
  • Liability limits
    • Services are provided on an as-available basis. Interruptions, maintenance, or third-party failures may occur.
    • The operator is not liable for indirect, incidental, or consequential losses. Your maximum remedy is limited to the amount of the disputed bet or transaction.
    • You are responsible for ensuring that your use is legal under Indian law at your location.
  • Complaints and dispute handling
    • Raise a complaint promptly through support chat or email and provide bet IDs, timestamps, and a summary. The operator will investigate and respond within a reasonable time.
    • If you disagree with the outcome, you may request an internal escalation. External dispute options depend on governing law and applicable arbitration or court venue.

General Betting Rules

  • Eligibility to place bets
    • Only verified users with sufficient balance may place a bet. The name on the account and payment method must match.
    • The platform may refuse or limit bets, markets, or accounts where legal or risk requirements apply.
  • Acceptance of bets
    • A bet is accepted when it appears as accepted in your bet history with a unique reference. Pending or processing status means not yet accepted.
    • Bets placed after market close due to latency or error are void. Server time controls acceptance.
  • Minimums, maximums, and limits
    • Minimum and maximum stake and payout limits vary by event, market, and odds. Limits are displayed on the bet slip and can change without notice.
    • Per-account or per-event exposure caps may apply to manage risk.
  • Settlement and results
    • Settlement is based on the official result as announced by the relevant governing body at the time of settlement rules. Subsequent changes do not apply unless stated in market rules.
    • Postponed or abandoned events are settled per specific market rules. If no result is declared within the stated window, affected bets may be void.
    • Dead-heat rules apply where multiple participants tie, adjusting returns proportionally.
  • Odds format and errors
    • Odds are usually shown in decimal format and include your stake in the return.
    • If a palpable error occurs, such as inverted odds or wrong event details, the platform may correct the price to a fair market level or void the bet.
  • Cash out and edit bet
    • Cash out is an optional service and may be suspended for pricing or technical reasons. The final official result prevails over any interim cash out offer.
  • Restrictions and prohibited activity
    • No bets based on inside information, match fixing, or collusion. Linked accounts placing correlated wagers to overcome limits are prohibited.
    • The platform can cancel bonuses, adjust bets, and close accounts for rule breaches.
  • Cancellation policy
    • Void bets return the stake to your account. Combination bets are adjusted by settling void legs at odds of 1.00.
    • Once accepted, a bet cannot be cancelled at your request unless local market rules permit.

Payment Rules

  • Deposits
    • Funding methods available in India may include UPI, IMPS, NetBanking, debit or credit cards, selected wallets, and bank transfer, subject to availability.
    • Only use payment instruments in your own name. Third-party or business accounts are not allowed.
    • Minimum and maximum deposit limits appear in the cashier. Fees, if any, are shown before you confirm. A payment provider may apply its own charges.
    • Most deposits credit near instantly, but bank or network delays can occur.
  • Withdrawals
    • Withdrawals are processed to the original source of funds where possible and only to accounts in your name.
    • Identity verification is required. You may be asked for PAN, address proof, bank proof, source-of-funds, and any additional KYC requested under AML controls.
    • Processing time generally ranges from a few hours to several business days, depending on method, checks, bank hours, and public holidays.
    • Minimum and maximum withdrawal limits, daily or monthly, apply and are shown in the cashier.
  • Security and verification
    • The operator may hold or split payments pending fraud, AML, or security checks. Name mismatches, unusual activity, or IP irregularities can trigger review.
    • You may be required to wager at least the sum of your non-bonus deposits once before withdrawal to reduce payment misuse.
  • Transaction restrictions and cancellations
    • The platform can refuse, reverse, or delay a transaction if required by law, bank rules, or AML policy. Funds may be returned to the source method.
    • You may request to cancel a pending withdrawal before processing in the cashier if the option is available.
  • Currency and reconciliation
    • Account currency and exchange rates are shown in the cashier. If conversion applies, rates and any costs are displayed before you proceed.

Responsible Gambling

  • Safer betting commitments
    • Services are intended for entertainment. You must not chase losses, stake funds you cannot afford to lose, or let betting affect your life or finances.
  • Control tools available
    • Deposit, loss, and stake limits: set daily, weekly, or monthly controls.
    • Session reminders and time-outs: set reality checks and short cooling-off periods.
    • Self-exclusion: request exclusion for a chosen duration or indefinitely. Exclusion applies to your account and associated details.
    • Access to betting history: review bets to help you read patterns and adjust behaviour.
  • Help and support in India
    • Gamblers Anonymous India: www.gamblersanonymous.org.in
    • NIMHANS SHUT Clinic, Bangalore: nimhans.ac.in/shut
    • iCALL, Tata Institute of Social Sciences: icallhelpline.org, 9152987821
    • AASRA 24×7 Helpline: 9820466726
  • Minors and vulnerable persons
    • Persons under 18 are not allowed to use the services. Consider device-level parental controls to restrict access.
  • Account changes
    • Requests for limits or exclusion are actioned as soon as reasonably possible. Reduction or removal of limits may require a cooling-off period.

Anti-Money Laundering

  • Legal obligations and approach
    • The platform maintains a risk-based AML and counter-terrorist financing programme aligned to applicable laws and international standards.
  • Know Your Customer
    • Verification includes identity, age, address, ownership of payment methods, and where necessary, enhanced checks such as source of funds or wealth.
    • Politically exposed person and sanctions screening may be conducted on an ongoing basis.
  • Monitoring and detection
    • Automated and manual reviews monitor unusual patterns, rapid deposits and withdrawals without bets, structuring, third-party payments, and use from prohibited locations.
    • Transactions can be paused while checks are completed. Records are retained as required by law.
  • Consequences of breaches
    • The operator may refuse transactions, freeze or block funds, close accounts, and report suspicious activity to competent authorities where required.
    • Attempts to bypass AML controls or provide false documents may result in permanent restriction.

Privacy Policy

  • Data collected
    • Registration details, contact information, account settings, device and log data, location signals, transaction records, KYC documents, betting history, bonuses usage, and communications with support.
  • Use of data
    • Provide and improve services, manage your account, settle bets, pay winnings, prevent fraud, ensure legal compliance, and personalise settings.
    • Marketing communications are sent based on consent or legitimate interests. You can opt out at any time.
  • Legal basis and compliance
    • Processing relies on contract performance, consent, legitimate interests, and legal obligations. Practices aim to align with India’s Digital Personal Data Protection Act 2023 and applicable IT rules.
  • Sharing and transfers
    • Data may be shared with payment processors, verification vendors, risk providers, analytics, customer support tools, and professional advisers under contracts.
    • Cross-border transfers use safeguards such as contractual protections and access controls.
  • Your rights
    • Request access, correction, updating, deletion, and portability where applicable. Withdraw consent for marketing. Object to certain processing.
    • Raise a grievance through in-app support. You may also approach the Data Protection Board of India once established processes are notified.
  • Retention and security
    • Records are retained for the period required to provide services, resolve disputes, and meet legal obligations, then deleted or anonymised.
  • Cookies
    • Essential cookies enable core functions. Analytics cookies help improve performance. Manage preferences in your browser or the site’s settings.

Security

  • Protection measures
    • Transport Layer Security protects data in transit. Sensitive fields are stored using strong encryption and strict key management.
    • Two-factor authentication is available to secure your account. Use a strong password and keep login credentials confidential.
    • Continuous monitoring detects unusual login locations, device changes, and suspicious activity, followed by step-up verification where needed.
  • Organisational controls
    • Access to systems follows least-privilege principles, role-based access, and audit logging.
    • Regular security testing, vendor due diligence, and incident response procedures are maintained.
  • Your responsibilities
    • Keep devices updated, enable 2FA, and review account activity. Inform support immediately if you suspect unauthorised access.

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