Responsible Gaming

Gambling always carries the risk of financial loss. Smart habits and the right tools help you enjoy betting responsibly while protecting your finances and peace of mind. On 1win, you can apply controls that match your comfort level.

Key principles to protect yourself and stay in control:

• Set a clear budget before playing. Use only discretionary money and never borrow to gamble.
• Fix session time limits. Take regular breaks to keep perspective.
• Use built-in tools: deposit limits, loss limits, reality checks, and session timers.
• Do not chase losses. Accept outcomes as part of gambling risk.
• Track spending and time. Review your account history to learn your patterns.
• Keep gambling separate from work, studies, and family time.
• Avoid playing when stressed, angry, or under the influence of alcohol or drugs.
• Use blocking software such as BetBlocker or Gamban to restrict access if needed.
• 18+ only. Age and KYC checks protect minors and keep the platform safe.
• Read the responsible gaming policy and update your limits as your situation changes.

Problem gambling can develop gradually. Early warning signs need attention and timely help.

Indicators that suggest a gambling problem:

• Constant thoughts about betting or planning the next play
• Increasing stakes to get the same excitement
• Chasing losses and trying to win back money
• Hiding spending or lying about time spent gambling
• Missing work, classes, or family commitments due to playing
• Mood swings, irritability, or stress linked to gambling
• Using betting to escape worry, sadness, or boredom
• Borrowing money, selling items, or unpaid bills because of gambling
• Repeated failed attempts to cut down or stop
• Restlessness or agitation when not gambling

Gambling addiction is serious. Professional support helps you regain control.

You can take practical steps to reduce harm and regain balance. 1win supports your choices through account controls and guidance.

Practical recommendations to protect yourself:

• Set strict deposit, stake, and loss limits. Lower them if you feel pressure.
• Enable reality checks and session limits to manage playing time.
• Take a time-out for days or weeks to reset habits.
• Request temporary or long-term self-exclusion from support.
• Remove saved payment methods and disable auto-deposits.
• Uninstall the app and block access using BetBlocker or Gamban.
• Keep a diary of spending, time, and mood to learn your triggers.
• Share your plan with a trusted person and ask for accountability.
• Turn off notifications and marketing preferences in account settings.
• Seek professional help and consider peer support groups.

Confidential help is available in India. You can speak to trained counsellors and access mental health support without stigma.

Main organisations and support services:

• Tele MANAS, National Mental Health Helpline: 14416 or 1-800-91-4416, https://telemanas.mohfw.gov.in/
• NIMHANS, Centre for Addiction Medicine: assessment and treatment, https://nimhans.ac.in/center-for-addiction-medicine/
• iCALL, Tata Institute of Social Sciences: counselling by phone, email, chat, https://icallhelpline.org/
• Fortis National Mental Health Helpline: nationwide counselling support, https://www.fortishealthcare.com/specialities/mental-health-and-behavioral-sciences/
• AASRA: 24×7 emotional support helpline, https://aasra.info/
• Gamblers Anonymous: peer support and online meetings, https://www.gamblersanonymous.org/ga/meetings

If you are worried about your gambling, you can contact 1win support for guidance and account controls. Our team can help apply limits, time-outs, or self-exclusion.

Ways to contact support in India:

• Live Chat: available on the website and in the mobile app
• Email: use the address listed under Help > Contact Us in your account
• In-app Help Centre: submit a support request from your profile
• Account settings: send a responsible gaming request for limits or self-exclusion
• Help pages: review FAQs on limits, time-outs, and self-exclusion before contacting support